Duty Manager
ibis, ibis Styles, ibis budget
Posted
last month
Chennai, Tamil Nadu, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Duty Manager is responsible for ensuring the smooth operations of the hotel, particularly the front office. This includes supervising staff, managing guest experiences, and upholding service quality standards.
About Company
ibis is a leading economy hotel brand with over 2500 hotels worldwide, known for providing value-oriented accommodation and memorable experiences.
Core Requirements
- Diploma in Tourism or Hospitality Management
- Minimum 3 years of experience in hospitality
- Excellent communication skills in English
- Proficiency in MS Office and hotel management software
- Strong leadership and customer service skills
Responsibilities
- Oversee daily operations of the front desk
- Conduct daily briefings with team members
- Manage front office staff performance
- Analyze and improve support processes
- Handle guest complaints professionally
- Coordinate with departments for operational issues
- Inspect premises to maintain standards
Must Have skills
Job Keywords
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