Dispute Specialist
Netflix
Posted
4 weeks ago
Manila, National Capital Region
Onsite
PHP 20K
Full Time
Sema Summary
The Dispute Specialist at Netflix will handle cases related to credit and collections. The role requires managing disputes, resolving payment issues, and maintaining customer satisfaction in a fast-paced environment. Strong problem-solving skills and attention to detail are essential. This position is located in Manila and is on-site full-time. While no specific salary details are mentioned, it is estimated to be around PHP 20,000 per month.
About Company
Netflix is a leading streaming service that offers a wide variety of award-winning TV shows, movies, anime, and documentaries. The company is known for its innovation and commitment to customer satisfaction.
Core Requirements
- Bachelor's degree in related field
- Experience in customer service
- Strong communication skills
- Ability to handle financial disputes
- Detail-oriented
Responsibilities
- Manage customer disputes related to payments.
- Resolve issues efficiently while maintaining customer satisfaction.
- Collaborate with finance and support teams.
- Analyze dispute trends and suggest improvements.
- Document resolution processes and outcomes.
- Provide training to less experienced team members.
- Ensure compliance with company policies.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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