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StarZen

Digital CX Lead

StarZen

Posted

3 weeks ago

Gurugram, Haryana, India

Onsite

INR 60K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Digital CX Lead at StarZen is responsible for driving customer experience initiatives and overseeing digital transformation in Gurugram, India. The role requires a mix of technical and managerial skills to enhance customer engagement through digital channels. Candidates should possess a background in management with a focus on customer experience and digital tools. This is a full-time position suitable for mid-level professionals. The salary is estimated around INR60000 per month.

About Company

StarZen is dedicated to transforming customer experience through innovative digital solutions. The company focuses on integrating technology with customer service to improve engagement and satisfaction.

Core Requirements

  • Bachelor's degree in relevant field
  • 3+ years of experience in customer experience management
  • Strong understanding of digital tools and platforms
  • Proven leadership skills
  • Excellent communication abilities

Responsibilities

  • Lead customer experience strategy initiatives.
  • Implement digital tools for customer engagement.
  • Analyze customer feedback to drive improvements.
  • Collaborate with marketing and sales teams.
  • Oversee team performance and development.
  • Develop metrics to measure customer satisfaction.
  • Ensure alignment of digital services with customer needs.

Must Have skills

LeadershipCustomer EngagementDigital StrategyData AnalysisCommunication

Nice To Have Skills

Project ManagementMarketing KnowledgeTechnical Acumen

Tools Knowledge Requried

CRM SoftwareAnalytics ToolsDigital Marketing Platforms

Job Keywords

Customer ExperienceDigital MarketingLeadershipData AnalysisStrategy

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