Digital CX Lead
StarZen
Posted
3 weeks ago
Gurugram, Haryana, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Digital CX Lead at StarZen is responsible for driving customer experience initiatives and overseeing digital transformation in Gurugram, India. The role requires a mix of technical and managerial skills to enhance customer engagement through digital channels. Candidates should possess a background in management with a focus on customer experience and digital tools. This is a full-time position suitable for mid-level professionals. The salary is estimated around INR60000 per month.
About Company
StarZen is dedicated to transforming customer experience through innovative digital solutions. The company focuses on integrating technology with customer service to improve engagement and satisfaction.
Core Requirements
- Bachelor's degree in relevant field
- 3+ years of experience in customer experience management
- Strong understanding of digital tools and platforms
- Proven leadership skills
- Excellent communication abilities
Responsibilities
- Lead customer experience strategy initiatives.
- Implement digital tools for customer engagement.
- Analyze customer feedback to drive improvements.
- Collaborate with marketing and sales teams.
- Oversee team performance and development.
- Develop metrics to measure customer satisfaction.
- Ensure alignment of digital services with customer needs.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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