Digital Customer Retention Specialist
Blackbaud India
Posted
4 weeks ago
Hyderabad, Telangana, India
Remote
INR 50K
Full Time
Sema Summary
The Digital Customer Retention Specialist role at Blackbaud India involves developing strategies to retain customers through digital channels. The individual will be responsible for managing customer interaction, analyzing retention metrics, and implementing effective marketing initiatives. Candidates should be adept in digital marketing and customer support. The position is based in Hyderabad, India, with a full-time employment structure and offers hybrid work flexibility.
About Company
Blackbaud India focuses on providing technology solutions aimed at enhancing customer engagement and retention for various sectors.
Core Requirements
- Bachelor's degree
- Experience in digital marketing
- Strong analytical skills
- Proficiency in customer relationship management
- Excellent communication skills
Responsibilities
- Develop digital retention strategies
- Analyze customer behavior and feedback
- Manage online customer interaction
- Execute marketing campaigns
- Track and report on retention metrics
- Collaborate with marketing teams
- Implement improvements based on analysis
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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