Deputy Head Customer Support
Unity Small Finance Bank
Posted
3 weeks ago
Mumbai
Onsite
INR 120K
Senior Level
Full Time
Sema Summary
The Deputy Head of Customer Support Operations at Unity Small Finance Bank will be responsible for transforming and scaling customer operations. This role involves creating and enhancing processes to improve customer experiences, mentoring team members, managing performance metrics, and collaborating with internal and external stakeholders. With over 8 years of experience required, candidates must demonstrate strong analytical skills and the ability to manage large-scale operations effectively. A bachelor's or master's degree is essential.
About Company
Unity Small Finance Bank is a new age bank focused on technology-driven banking solutions that are safe, convenient, and easy to use. With a substantial workforce, the bank aims to provide excellent financial services.
Core Requirements
- Bachelor's degree
- 8-10 years of experience
- Experience managing large teams
- Data analysis skills
- Experience in customer operations software
Responsibilities
- Transform customer support operations.
- Create and improve support processes.
- Develop customer support strategy.
- Monitor performance of customer support teams.
- Recruit and train high-performing staff.
- Prepare performance review data.
- Proactively analyze customer pain points.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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