CX Manager
Bloomthis
Posted
2 weeks ago
Petaling Jaya, Selangor
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The CX Manager role at Bloomthis involves overseeing the customer experience initiatives to enhance satisfaction and loyalty. Candidates should have a mid-level experience in customer support and management, with responsibilities ranging from team leadership to strategy implementation. This position is based in Petaling Jaya, Malaysia, requiring strong communication skills and a customer-first approach. Ideal candidates will have a background in sales or marketing, making this a vital role in the company's growth strategy.
About Company
Bloomthis focuses on enhancing customer experiences through innovative management strategies tailored to customer needs.
Core Requirements
- Bachelor's degree in business or related field
- 3 years of experience in customer management
- Strong leadership abilities
- Excellent communication skills
- Strategic thinking and problem-solving
Responsibilities
- Lead customer experience initiatives
- Develop strategies to enhance customer satisfaction
- Train and manage a team of customer support staff
- Analyze customer feedback and metrics
- Collaborate with marketing and sales teams
- Implement customer loyalty programs
- Monitor industry trends and best practices
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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