Customer Support Specialist
Therapy Inn
Posted
last month
Singapore
Onsite
SGD 3K
Junior Level
Full Time
Sema Summary
The Customer Support Specialist assists customers and resolves issues for a positive experience. This role requires strong communication skills and a problem-solving mindset in an on-site environment.
About Company
Therapy Inn provides physical, occupational, and speech therapy services, aiming to enhance recovery experiences for clients.
Core Requirements
- 0-2 years of customer support experience
- Strong communication skills
- Problem-solving mindset
- Comfortable in on-site teamwork
- Fluency in English
Responsibilities
- Respond to customer inquiries via email, phone, or chat.
- Troubleshoot and resolve product or service issues.
- Document customer interactions in CRM systems.
- Collaborate with product, engineering, and sales teams.
- Provide feedback from customers.
- Support onboarding and training for customers.
- Maintain knowledge of products and services.
Benifits
- Mentorship
- Growth opportunities
- Collaborative culture
- Competitive compensation
Must Have skills
Job Keywords
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