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Customer Support Specialist
PitchBook
Posted
2 weeks ago

Singapore, Singapore

Onsite

SGD 3K

Junior Level

Full Time

Job Categories

Support Customer Service Communications Operations

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Sema Summary

The Customer Support Specialist at PitchBook is responsible for delivering exceptional support to clients. This role involves managing customer inquiries, resolving issues promptly, and ensuring a high level of client satisfaction. Ideal candidates should possess strong communication and problem-solving skills and be able to work effectively in a fast-paced environment. The position is based in Singapore and is ideal for junior professionals looking to advance their careers in customer service.

About Company

PitchBook is a leading provider of data and information for the private equity and venture capital markets. The company focuses on delivering robust insights to its clients to support their investment decisions.

Core Requirements

Bachelor's degree or equivalent experience
Strong communication skills
Customer service experience
Ability to work under pressure
Proficient in using support tools

Responsibilities

Provide exceptional customer service
Respond to customer inquiries via multiple channels
Resolve client issues swiftly
Maintain detailed records of interactions
Collaborate with teams for efficient problem resolution
Identify areas for service improvement
Assist in onboarding new clients

Must Have skills

CommunicationProblem-solvingTime managementTechnical skillsCustomer focus

Nice To Have Skills

Multilingual abilitiesCRM software proficiencyTeam collaborationAdaptabilitySales skills

Tools Knowledge Requried

ATR

Singapore

SupportServices

midfull-time SGD 5K