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Customer Support Specialist
TalentPop App
Posted
3 weeks ago

Kathmandu, Bāgmatī, Nepal

Remote

NPR 80K

Junior Level

Full Time

Job Categories

Sales Support Customer E-commerce Consulting

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Skills

Experience

Industry

Sema Summary

As a Customer Support and Sales Specialist at TalentPop App, you will play a vital role in enhancing customer satisfaction and driving revenue growth. Your responsibilities will include serving as the primary point of contact for customer inquiries, identifying upsell opportunities, and managing the sales process. This remote, full-time position requires a minimum of 1 year of experience in customer support or inside sales, ideally in a SaaS or e-commerce environment. Benefits include competitive salary, commission structure, and comprehensive health coverage.

About Company

TalentPop App is a strategic partner for high-growth e-commerce brands, focused on optimizing customer interactions and driving revenue expansion through exceptional service.

Core Requirements

1+ years in customer support or inside sales
Strong communication skills
Familiarity with CRM software
Metrics-driven mindset
Understanding of e-commerce operations

Responsibilities

Serve as the primary point of contact for customer inquiries.
Troubleshoot product issues and guide users.
Identify churn risks and communicate proactively.
Listen to customer needs and present upsell opportunities.
Negotiate and close deals for revenue targets.
Educate customers on product benefits.
Maintain high CSAT scores.

Benifits

Comprehensive health coverage
Paid time off
Commission structure
Career advancement paths

Must Have skills

Communication skillsProblem-solvingCRM proficiencyE-commerce knowledgeMetrics-driven

Nice To Have Skills

Negotiation skillsSales expertiseTech proficiency

Tools Knowledge Requried

HubSpotSalesforceZendeskIntercom

Job Keywords

Customer SupportSalesE-commerceRemote WorkSaaS

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