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Customer Support Specialist
Pulse Media
Posted
2 weeks ago

South Asia

Remote

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Remote Media Sales

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Skills

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Industry

Sema Summary

As a Customer Support Specialist at Pulse Media, you will be responsible for addressing client inquiries, providing support through various channels, and ensuring customer satisfaction. This remote position is ideal for individuals looking to grow their skills in a supportive environment. You will need strong communication abilities and a problem-solving mindset. Pulse Media values dedication to customer care and offers opportunities for professional development.

About Company

Pulse Media specializes in delivering high-quality media services to customers across the EMEA region. The company focuses on customer satisfaction and innovative solutions, making it a leader in the industry.

Core Requirements

Strong communication skills
Problem-solving abilities
Experience in customer service
Ability to work remotely
Basic knowledge of support tools

Responsibilities

Respond to customer inquiries timely
Handle and resolve customer complaints
Document customer interactions
Provide product information and support
Collaborate with team members
Maintain high customer satisfaction levels
Assist in training new staff

Must Have skills

CommunicationProblem-solvingCustomer serviceAdaptabilityTime management

Nice To Have Skills

Technical knowledgeSales experienceMulti-language proficiencyFamiliarity with media industryTeam collaboration

Tools Knowledge Requried

CRM SoftwareCommunication PlatformsEmail ToolsTicketing SystemRemote Collaboration Tools

Job Keywords

Customer SupportRemote WorkCommunication SkillsProblem SolvingCustomer Satisfaction

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