Search for Jobs

Customer Support Specialist
Ocean.io
Posted
2 days ago

Philippines

Remote

PHP 50K

Junior Level

Full Time

Job Categories

Support SaaS Customer Remote Technology

Match

Skills

Experience

Industry

Sema Summary

As a Customer Support Specialist at Ocean.io, you will be responsible for assisting customers primarily during US hours. You will engage with clients, providing solutions and support related to the company's SaaS offerings. The role is ideal for individuals with a passion for customer service and a knack for problem-solving, preferably with some background in technology. This is a remote position based in the Philippines, suited for candidates looking to grow in a supportive environment.

About Company

Ocean.io is a technology-driven company focused on delivering innovative SaaS solutions for customer engagement and support.

Core Requirements

Bachelor's degree preferred
Excellent communication skills
Technical support experience
Problem-solving abilities
Ability to work independently

Responsibilities

Assist customers with inquiries and issues
Provide solutions for software-related problems
Ensure customer satisfaction through effective support
Document interactions and feedback
Collaborate with the product team on customer needs
Communicate effectively with clients during US hours
Participate in training sessions for new features

Must Have skills

CommunicationProblem-solvingTechnical supportCustomer serviceTime management

Nice To Have Skills

SaaS knowledgeAdaptabilityMultitaskingTeam collaborationData entry

Job Keywords

Customer SupportSaaSRemote WorkTechnical AssistanceClient Relations

Similar Jobs