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Customer Support Specialist
Newsela
Posted
3 weeks ago

Philippines

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Billing Remote Full-time

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Sema Summary

The Customer Support Specialist position at Newsela focuses on assisting customers with their inquiries and billing issues remotely from the Philippines. Candidates should possess strong communication skills and a passion for helping users solve problems effectively. This is a full-time remote role suitable for junior-level professionals. The position may not offer formal benefits but provides valuable experience in a customer-focused environment.

About Company

Newsela is an educational technology company that provides engaging content to students and educators to enhance learning and teaching experiences.

Core Requirements

Excellent communication skills
Experience in customer support
Familiarity with billing processes
Ability to work remotely
Problem-solving skills

Responsibilities

Respond to customer inquiries promptly
Assist with billing issues
Provide detailed product information
Document customer interactions
Collaborate with team members
Handle customer feedback
Maintain up-to-date knowledge of products

Must Have skills

CommunicationCustomer ServiceProblem SolvingBillingTime Management

Nice To Have Skills

CRM SoftwareTechnical SupportConflict ResolutionAdaptabilityTeam Collaboration

Tools Knowledge Requried

CRMEmailChat Software

Job Keywords

Customer SupportBilling SpecialistRemote WorkCommunication SkillsProblem Solving

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