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Customer Support Specialist
JustLogin
Posted
2 days ago

Kuala Lumpur, Malaysia

Remote

MYR 4K

Junior Level

Full Time

Job Categories

Support Customer HR Software Remote

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Sema Summary

The Customer Support Specialist at JustLogin is responsible for assisting customers with HR software inquiries in a hybrid environment. This full-time role requires a junior level of experience and focuses on providing excellent support while resolving issues efficiently. Candidates should be able to work well with customers to ensure their inquiries are addressed. This position offers a dynamic opportunity to engage with various clients in a fast-paced setting.

About Company

JustLogin is a leading provider of HR software solutions aimed at optimizing employee management and enhancing organizational efficiency.

Core Requirements

Experience in customer support
Familiarity with HR software
Excellent communication skills
Problem-solving ability
Ability to work in a hybrid environment

Responsibilities

Assist customers with HR software inquiries
Resolve customer complaints and issues
Provide timely support via various channels
Maintain customer records and documentation
Collaborate with the technical team for escalated issues
Educate customers about product features and updates
Conduct follow-ups to ensure customer satisfaction

Must Have skills

Customer serviceCommunicationProblem-solvingHR softwareTime management

Nice To Have Skills

Remote work toolsTechnical knowledgeTeam collaborationData entryMultilingual

Tools Knowledge Requried

Helpdesk softwareCRM systemsEmailChat tools

Job Keywords

Customer supportHR softwareCommunicationProblem-solvingRemote

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