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Customer Support Specialist
Algonova
Posted
2 days ago

Indonesia

Remote

IDR 4M

Junior Level

Full Time

Job Categories

Support Remote Customer Service Communication

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Sema Summary

As a Customer Support Specialist at Algonova, you will engage with customers remotely to provide assistance and resolve issues. The role requires strong communication skills and the ability to manage customer inquiries efficiently. Ideal candidates should be friendly, patient, and possess a good understanding of customer service best practices. This full-time position is suitable for candidates at a junior level, seeking to develop their careers in customer support.

About Company

Algonova is a forward-thinking company focusing on innovative solutions to enhance customer experiences. They prioritize accessibility and community engagement in their operations.

Core Requirements

High school diploma or equivalent
Basic understanding of customer support practices
Strong communication skills
Problem-solving abilities
Ability to work in a remote environment

Responsibilities

Respond to customer inquiries via email and chat
Assist customers with troubleshooting issues
Provide product knowledge and usage guidance
Document customer interactions accurately
Coordinate with other teams for issue resolution
Maintain customer satisfaction through effective support
Participate in training sessions and ongoing learning

Must Have skills

CommunicationProblem-solvingTime managementActive listeningEmpathy

Nice To Have Skills

Technical knowledgeMultilingual skillsCRM proficiencyAdaptabilityTeam collaboration

Tools Knowledge Requried

EmailChat softwareCRMRemote desktop tools

Job Keywords

Customer SupportRemote WorkClient InteractionService ExcellenceTechnical Assistance

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