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Customer Support Specialist
SmartCardia
Posted
3 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 30K

Full Time

Job Categories

Support Technical Customer Service Full-time

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Sema Summary

SmartCardia is seeking a Customer Support Specialist to join their team in Mumbai. The ideal candidate will provide technical support to customers, addressing their inquiries and ensuring satisfaction with the product. This role involves troubleshooting issues and guiding users effectively. Candidates should have a strong commitment to customer service and technical understanding, working full-time on-site in a dynamic environment.

About Company

SmartCardia is a leading technology company focused on providing innovative solutions in customer care and support services.

Core Requirements

Strong communication skills
Technical troubleshooting ability
Customer service experience
Problem-solving skills
Team collaboration

Responsibilities

Answer customer inquiries promptly.
Troubleshoot technical issues.
Provide product guidance and support.
Document customer interactions.
Collaborate with the technical team.
Ensure high customer satisfaction.
Conduct follow-ups with clients.

Must Have skills

Communication skillsTechnical knowledgeProblem-solving skillsCustomer serviceCollaboration

Job Keywords

Customer SupportTechnical SupportTroubleshootingCommunicationService

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