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Customer Support Specialist
EviSmart
Posted
4 weeks ago

Manila, National Capital Region, Philippines

Onsite

PHP 35K

Full Time

Job Categories

Support Customer B2B SaaS Service

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Sema Summary

The Customer Support Specialist role at EviSmart focuses on providing excellent service to B2B clients using SaaS solutions. The position is based in Manila and requires effective communication and problem-solving skills. Candidates should be adept at handling customer queries and fostering relationships. The role offers opportunities for growth within a dynamic environment, although specific benefits are not detailed. The employment is full-time.

About Company

EviSmart is a company focused on providing innovative SaaS solutions for B2B clients.

Core Requirements

High school diploma or equivalent
Experience in customer support
Strong communication skills
Problem-solving ability
Familiarity with B2B environments

Responsibilities

Assist customers with inquiries
Provide technical support for SaaS products
Maintain communication channels with clients
Document and track customer issues
Collaborate with team members to improve service
Train clients on product features
Gather feedback for product development

Must Have skills

CommunicationProblem-solvingTechnical supportCustomer relationshipB2B expertise

Nice To Have Skills

SaaS knowledgeMultilingual skillsTime managementAdaptabilityTeam collaboration

Tools Knowledge Requried

CRM softwareHelpdesk platformsCommunication toolsKnowledge basesData analysis tools

Job Keywords

Customer SupportB2BSaaSTechnical SupportClient Relations

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