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Customer Support Representative
Rydoo
Posted
2 days ago

Manila

Remote

PHP 40K

Junior Level

Full Time

Job Categories

Support Customer Service Communication Helpdesk

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Sema Summary

As a Customer Support Representative at Rydoo, you will assist customers with their inquiries and provide solutions to issues they face. This role involves effective communication and a customer-centric approach to ensure satisfaction. The position is hybrid, based in Manila, and requires someone at a junior experience level. With a full-time employment type, you'll be joining a dynamic team dedicated to excellent customer service.

About Company

Rydoo is focused on delivering efficient expense management and travel solutions, aiming to streamline processes for businesses and elevate the user experience.

Core Requirements

High school diploma or equivalent.
Customer service experience.
Strong communication skills.
Problem-solving abilities.
Ability to work in a hybrid environment.

Responsibilities

Respond to customer inquiries promptly.
Provide solutions to customer issues.
Maintain customer records accurately.
Collaborate with team members to improve service.
Assist in training new team members.
Gather feedback from customers for service improvement.
Monitor customer interactions for quality assurance.

Must Have skills

Communication skillsProblem-solvingTeamworkAttention to detailCustomer service

Nice To Have Skills

Technical knowledgeMultilingual abilitiesFamiliarity with CRM tools

Tools Knowledge Requried

CRMEmailChat supportTicketing system

Job Keywords

customer supportcommunicationproblem-solvingservicehybrid

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