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Customer Support Representative
KDCI Outsourcing
Posted
3 weeks ago

Pasig, National Capital Region

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Communication Documentation Service

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Sema Summary

KDCI Outsourcing is seeking a Customer Support Representative to provide assistance through phone and documentation. This hybrid role requires strong communication skills and a customer-focused attitude. The ideal candidate will handle inquiries and resolve issues efficiently. This is a full-time position based in Pasig, National Capital Region, Philippines. Opportunities for growth within the company are available.

About Company

KDCI Outsourcing specializes in providing various outsourcing services to businesses, ensuring quality customer support and operational efficiency.

Core Requirements

High school diploma or equivalent
Experience in customer support
Strong communication skills
Ability to work in a hybrid environment
Proficient in using phone and documentation tools

Responsibilities

Assist customers via phone
Document customer interactions
Resolve customer inquiries promptly
Provide product information to customers
Maintain customer records accurately
Work collaboratively with team members
Adhere to company policies and procedures

Must Have skills

CommunicationProblem-solvingCustomer serviceDocumentationTime management

Nice To Have Skills

MultitaskingTechnical knowledgeTeam collaborationAdaptabilityAttention to detail

Tools Knowledge Requried

Phone systemDocumentation softwareCRM software

Job Keywords

Customer SupportHybridDocumentationCommunicationService

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