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Customer Support Intern
Mekari
Posted
3 weeks ago

Jakarta, Jakarta, Indonesia

Onsite

IDR 3M

Intern Level

Internship

Job Categories

Support Intern Software Customer Management

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Sema Summary

Mekari is seeking a Customer Support Intern for their Next Level Internship program in Jakarta. This role involves assisting the Customer Support team in managing user inquiries, ensuring user satisfaction, and collaborating with internal teams. Ideal candidates are final year university students with excellent communication and multitasking skills. This internship offers valuable experience in Indonesia's top SaaS company.

About Company

Mekari is Indonesia's leading Software-as-a-Service (SaaS) company, dedicated to providing a range of software solutions that help businesses streamline their operations. With a decade of experience and over 1 million users, Mekari focuses on empowering the growth of entrepreneurs through digital transformation.

Core Requirements

Final year university student
Good communication skills
Ability to multitask
Goal-oriented mindset
Comfortable with public speaking

Responsibilities

Assist in handling user inquiries via chat, phone, or email
Ensure user satisfaction through feedback collection
Inform users about website maintenance
Collaborate with internal teams for issue resolution
Prioritize and manage multiple tasks effectively
Evaluate user feedback for service improvement
Support the customer support team in daily operations

Benifits

flexible benefits
learning resources
career growth
work-life balance
gym memberships

Must Have skills

communicationmultitaskingtime managementcustomer serviceproblem solving

Nice To Have Skills

public speakingteam collaborationfeedback analysis

Job Keywords

Customer SupportInternshipCommunicationSaaSUser Inquiries

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