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humanTech

Customer Support

humanTech

Posted

3 weeks ago

Gurugram

Onsite

INR 20K

Full Time

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Industry

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Sema Summary

The Customer Support role at humanTech involves providing assistance to customers primarily through voice calls. The position requires strong communication skills and a problem-solving mindset. Being located in Gurugram, this full-time role offers opportunities to work directly with customers and resolve their issues. While specific experience levels are not mentioned, a background in customer service is likely beneficial. The company supports on-site work, emphasizing direct interactions with customers.

About Company

humanTech is a growing company in the customer support sector, focusing on providing high-quality service and ensuring customer satisfaction through effective communication.

Core Requirements

  • High school diploma or equivalent
  • Strong verbal communication skills
  • Ability to handle customer inquiries
  • Time management skills
  • Teamwork abilities

Responsibilities

  • Assist customers with inquiries
  • Resolve customer complaints
  • Handle voice calls professionally
  • Provide product information
  • Document customer interactions
  • Collaborate with team members
  • Follow up on customer issues

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementTeamwork

Nice To Have Skills

MultilingualCRM softwareAdaptabilityPatienceTechnical knowledge

Tools Knowledge Requried

PhoneCRM softwareComputerHeadset

Job Keywords

Customer SupportBPOVoiceCommunicationProblem-solving

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