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Customer Support Expert
CoinDCX
Posted
3 weeks ago

Mumbai, Maharashtra, India

Remote

INR 30K

Full Time

Job Categories

Support Customer Technical Service Remote

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Sema Summary

CoinDCX is looking for a Customer Support Expert to join their hybrid team in Mumbai, India. The role focuses on providing outstanding support to customers while resolving inquiries and issues efficiently. Ideal candidates should possess strong communication skills and a customer-first attitude. This full-time position may offer competitive salary options in the Indian market. The role is hybrid, allowing for flexibility in working arrangements.

About Company

CoinDCX is a leading cryptocurrency exchange and financial services platform in India, committed to providing secure and user-friendly services in the digital currency space.

Core Requirements

Strong communication skills
Ability to resolve customer issues
Experience in customer support
Understanding of cryptocurrency
Proficiency in English

Responsibilities

Assist customers with inquiries and troubleshooting
Provide timely and effective customer support
Document customer interactions accurately
Collaborate with team members to improve processes
Analyze customer feedback for service improvements
Stay updated on product knowledge
Manage multiple customer interactions simultaneously

Must Have skills

CommunicationCustomer serviceProblem-solvingTechnical proficiencyTime management

Nice To Have Skills

Knowledge of cryptocurrencyTeam collaborationFeedback analysis

Job Keywords

Customer SupportTechnical SupportClient RelationsProblem ResolutionCommunication Skills

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