Customer Support Executive
NielsenIQ
Posted
2 weeks ago
Greater Kuala Lumpur
Remote
MYR 4K
Junior Level
Full Time
Sema Summary
NielsenIQ is seeking a Customer Support Executive in Greater Kuala Lumpur. This hybrid, full-time role is targeted towards junior professionals looking to enhance their customer service skills. The selected candidate will be expected to manage customer inquiries and provide exceptional support. The company values innovative solutions and an agile approach to customer service, making this a great opportunity for early-career individuals.
About Company
NielsenIQ is a data analytics company specializing in market research. They emphasize innovative solutions to drive customer satisfaction and business growth.
Core Requirements
- Bachelor's degree or equivalent
- Previous customer support experience
- Strong communication skills
- Problem-solving abilities
- Ability to work in a hybrid environment
Responsibilities
- Handle customer inquiries and issues
- Provide timely and accurate information
- Collaborate with other departments
- Document customer interactions
- Identify trends in customer feedback
- Assist in process improvements
- Maintain customer satisfaction standards
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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