Customer Support Executive
GoodSpace AI
Posted
last month
Remote
Remote
INR 600K
Junior Level
Full Time
Sema Summary
The Customer Support Executive will handle customer interactions through calls, emails, and chats. This role requires strong problem-solving skills and the ability to thrive in a dynamic environment.
About Company
GoodSpace AI serves as a facilitator between recruiters and job seekers, utilizing AI for effective hiring and career growth.
Core Requirements
- Bachelor’s degree
- 0-3 years experience
- Excellent communication skills
- Problem-solving abilities
- Ability to work remotely
Responsibilities
- Manage customer interactions via phone, email, and chat.
- Provide complete information about products.
- Resolve customer issues effectively.
- Update customer information in CRM tools.
- Coordinate with internal teams to resolve escalations.
- Identify process improvement opportunities.
- Achieve service metrics like response time and accuracy.
Benifits
- 100% remote work
- Collaborative work culture
- Continuous learning opportunities
- Career advancement
Must Have skills
Job Keywords
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