Customer Support Executive
GoodSpace AI
Posted
last month
Remote
Remote
INR 30K
Junior Level
Full Time
Sema Summary
This role involves assisting customers with inquiries and providing support. It's a full-time, remote position ideal for junior candidates interested in customer service.
About Company
GoodSpace AI is an innovative company focused on customer engagement and support solutions.
Core Requirements
- Bachelor's degree or equivalent experience
- Strong communication skills
- Ability to handle customer queries effectively
- Familiarity with remote work tools
- Basic technical knowledge related to customer support
Responsibilities
- Assist customers via chat, email, and phone.
- Resolve customer issues in a timely manner.
- Document customer interactions and feedback.
- Update FAQs and customer support resources.
- Collaborate with the team to improve support processes.
- Monitor customer satisfaction and respond accordingly.
- Participate in training sessions and knowledge sharing.
Must Have skills
Job Keywords
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