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Customer Support Executive
GoodSpace AI
Posted
2 weeks ago

Remote

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Remote AI Full-time

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Sema Summary

The Customer Support Executive at GoodSpace AI will be responsible for assisting customers with their inquiries and resolving issues. This role requires strong communication skills and a customer-centric approach. The ideal candidate should have some experience in customer support, although it is suitable for juniors as well. The position is fully remote, providing flexibility and the opportunity to work from any location. A competitive salary and a supportive work environment await the successful applicant.

About Company

GoodSpace AI is focused on leveraging artificial intelligence to enhance customer interactions and support, driving innovative solutions within the tech industry.

Core Requirements

Strong communication skills
Problem-solving abilities
Familiarity with customer service tools
Basic understanding of AI technologies
High school diploma or equivalent

Responsibilities

Assist customers via email and chat
Resolve customer issues and inquiries timely
Document customer interactions
Provide feedback to improve service processes
Collaborate with team members on support strategies
Maintain a positive attitude with customers
Stay updated on product knowledge

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementTechnical support

Nice To Have Skills

Familiarity with AIRemote work experienceKnowledge of CRM toolsAnalytical skillsMultilingual abilities

Tools Knowledge Requried

CRM softwareEmail clientChat support tools

Job Keywords

Customer supportRemote workAI technologyProblem resolutionExcellent communication

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