Customer Support Executive
Exness
Posted
last month
Federal Territory of Kuala Lumpur, Malaysia
Remote
MYR 5K
Junior Level
Full Time
Sema Summary
As a Customer Support Executive, you will provide essential support to clients via multiple communication channels. You will be integral in resolving issues and ensuring client satisfaction.
About Company
Exness is a leading fintech company focused on enhancing trading experiences for clients through technology and support. They value employee development and well-being.
Core Requirements
- Minimum Bachelor’s degree in business administration or related field
- 1 year of customer service experience
- Fluent in English
- Native Thai speaker
- Strong communication and troubleshooting skills
Responsibilities
- Process client requests via live chat, phone, and email.
- Escalate issues to specialists when necessary.
- Verify client documents hourly.
- Prepare detailed reports as required.
- Monitor and update clients on request statuses.
- Achieve quarterly KPIs set by management.
- Perform ad hoc tasks as assigned.
Benifits
- Annual performance bonus
- Relocation support
- Health insurance
- Education allowance
- 21 days annual leave
- Employee share scheme
Must Have skills
Job Keywords
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