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Customer Support Executive
SES Energy
Posted
2 weeks ago

Kuala Lumpur, Malaysia

Onsite

MYR 3K

Junior Level

Temporary

Job Categories

Support Customer Administration Service Billing

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Sema Summary

The Customer Support Executive at SES Energy is responsible for managing customer inquiries and providing billing assistance. This role requires good communication skills and the ability to work efficiently in a fast-paced environment. Candidates should be comfortable working on-site in Kuala Lumpur, Malaysia, and ideally possess experience in customer service. Successful applicants will play a crucial role in ensuring customer satisfaction and maintaining service quality.

About Company

SES Energy is a dynamic company focused on energy solutions and customer service excellence.

Core Requirements

High school diploma or equivalent
Experience in customer service
Strong communication skills
Problem-solving abilities
Basic billing knowledge

Responsibilities

Handle customer inquiries effectively
Assist customers with billing issues
Provide information on services
Resolve customer complaints
Maintain records of customer interactions
Coordinate with other departments for issue resolution
Follow up with customers to ensure satisfaction

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementAttention to detail

Nice To Have Skills

Billing knowledgeSales experienceTechnical support skills

Tools Knowledge Requried

Exness

Federal Territory of Kuala Lumpur, Malaysia

SupportCustomer

juniorfull-time MYR 5K