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Customer Support Executive
Semesteria
Posted
3 weeks ago

Jaipur, Rajasthan, India

Onsite

INR 30K

Full Time

Job Categories

Support Customer Service Communication Operations

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Sema Summary

As a Customer Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. You will engage with customers on various platforms, provide informative responses, and document interactions effectively. This full-time role is based in Jaipur, Rajasthan, and requires strong communication skills. Benefits are currently unspecified, but the role offers an opportunity to develop customer service expertise.

About Company

Semesteria is dedicated to providing exceptional educational experiences and support services to students and clients.

Core Requirements

Strong communication skills
Ability to troubleshoot issues
Customer service experience
Problem-solving skills
High school diploma or equivalent

Responsibilities

Respond to customer inquiries promptly
Resolve customer complaints effectively
Provide accurate information about products
Maintain records of customer interactions
Collaborate with team members to improve services
Follow up on customer feedback
Assist in training new staff members

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementAdaptability

Nice To Have Skills

Technical supportTeam collaborationSales skills

Tools Knowledge Requried

CRM SoftwareEmailPhone Systems

Job Keywords

Customer supportCommunication skillsProblem-solvingService-orientedFast learner

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