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Customer Support Executive
Policybazaar.com
Posted
4 weeks ago

Gurugram, Haryana, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Service Executive Onsite

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Sema Summary

The Customer Support Executive role at Policybazaar.com involves addressing customer inquiries and providing assistance. Candidates will need to communicate effectively and resolve issues promptly. This is a full-time, onsite position located in Gurugram, Haryana, ideal for individuals at a junior level with potential growth opportunities. Although specific benefits are not mentioned, working for a prominent company like Policybazaar.com suggests a supportive work environment.

About Company

Policybazaar.com is a leading online insurance aggregator in India, providing consumers with a platform to compare and buy various insurance products.

Core Requirements

Effective communication skills
Problem-solving abilities
Customer service experience
High school diploma or equivalent
Basic computer skills

Responsibilities

Answer customer inquiries via phone and email.
Provide product information and support.
Resolve customer complaints and issues.
Document customer interactions and feedback.
Collaborate with the team to improve service delivery.
Assist in training new staff members.
Maintain updated knowledge of products and services.

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementComputer literacy

Nice To Have Skills

MultitaskingPatienceTeamworkAdaptabilitySales skills

Tools Knowledge Requried

CRM softwareEmailPhone systemsChat toolsMicrosoft Office

Job Keywords

customer supportexecutiveproblem-solvingcommunicationservice

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