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Customer Support Executive
Impetus Career Consultants
Posted
3 weeks ago

Chandigarh

Onsite

INR 30K

Full Time

Job Categories

Support Customer Service Operations Communication

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Sema Summary

As a Customer Support Executive at Impetus Career Consultants, you will be responsible for assisting customers with their inquiries and resolving issues efficiently. This role requires excellent communication skills and a strong focus on customer satisfaction. Candidates should be comfortable working on-site in Chandigarh. Full-time employment offers stability and opportunities for growth.

About Company

Impetus Career Consultants specializes in providing recruitment and career consulting services across various sectors.

Core Requirements

High school diploma or equivalent
Strong verbal communication skills
Proficiency in customer service techniques
Ability to work in a team environment
Problem-solving skills

Responsibilities

Assist customers with inquiries and support requests
Resolve customer issues promptly and efficiently
Provide information about products and services
Maintain detailed records of customer interactions
Collaborate with team members to enhance service delivery
Identify opportunities for process improvements
Ensure customer satisfaction and adherence to service standards

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceAttention to detail

Nice To Have Skills

Multilingual skillsTime managementAdaptabilityTechnical proficiencyEmpathy

Tools Knowledge Requried

CRM softwareHelp desk softwareMicrosoft OfficeChat support toolsEmail management tools

Job Keywords

customer supportcustomer serviceclient relationsproblem solvingcommunication skills

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