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Customer Support Engineer
Glatt Systems Private Limited
Posted
2 weeks ago

Pune

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Engineering Customer Technical Service

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Sema Summary

Glatt Systems Private Limited is seeking a Customer Support Engineer in Pune. The role involves assisting customers with technical issues, providing product support, and ensuring customer satisfaction. Ideal candidates should have relevant experience in customer service or support and possess strong communication skills. A full-time position with opportunities for growth and development is available, making it suitable for junior-level professionals.

About Company

Glatt Systems Private Limited specializes in providing innovative solutions and services in customer support and engineering, focusing on enhancing client satisfaction through technical expertise.

Core Requirements

Bachelor's degree in Engineering
Strong verbal communication skills
Problem-solving abilities
Technical support experience
Customer service skills

Responsibilities

Assist customers with technical inquiries
Provide product usage guidance
Troubleshoot and resolve issues
Document customer interactions
Collaborate with engineering teams
Ensure high customer satisfaction
Follow up on unresolved issues

Must Have skills

CommunicationTechnical skillsCustomer serviceProblem-solvingTeamwork

Nice To Have Skills

Time managementConflict resolutionProduct knowledgeAnalytical skillsAdaptability

Tools Knowledge Requried

CRM softwareHelpdesk toolsRemote support toolsDocumentation softwareCollaboration platforms

Job Keywords

Customer SupportTechnical SupportEngineeringPuneFull-time

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