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Customer Support Engineer
Semesteria
Posted
2 weeks ago

Mumbai, Maharashtra

Onsite

INR 30K

Mid Level

Full Time

Job Categories

Support Engineering Customer Technical Service

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Sema Summary

The Customer Support Engineer role focuses on assisting clients with Building Automation Systems (BAS) and ELV Systems. Responsibilities include addressing technical queries and ensuring customer satisfaction through efficient troubleshooting and support. Ideal candidates should have a background in customer service or technical support, with a solid understanding of automation technologies. This is a full-time position based in Mumbai, India, with a competitive salary. Candidates will benefit from a dynamic work environment and professional growth opportunities.

About Company

Semesteria provides innovative solutions in building automation and enhanced technical support services to clients.

Core Requirements

Bachelor's degree in Engineering or related field
Strong knowledge of building automation systems
Experience in customer support or technical assistance
Excellent communication skills
Problem-solving abilities

Responsibilities

Provide technical support for BAS and ELV systems
Troubleshoot customer issues efficiently
Maintain positive client relationships
Document customer interactions thoroughly
Collaborate with technical teams on solutions
Train customers on system functionalities
Identify opportunities for improvement in processes

Must Have skills

Technical supportCommunicationTroubleshootingCustomer serviceProblem-solving

Nice To Have Skills

Automation technologiesNetworking knowledgeProject managementData analysisTeam collaboration

Tools Knowledge Requried

Help desk softwareCRM platformsRemote desktop toolsDocumentation toolsCollaboration software

Job Keywords

customer supportengineeringtechnical assistancebuilding automationELV systems

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