Customer Support Associate
Wise
Posted
last month
Singapore
Onsite
SGD 3K
Junior Level
Full Time
Sema Summary
As a Customer Support Associate at Wise, you will serve as the first point of contact for customers, ensuring outstanding service and problem resolution. You will handle complex queries across various communication channels while upholding the company's mission.
About Company
Wise is a global technology company that simplifies international money movement and aims to make financial transactions easier and more affordable for everyone.
Core Requirements
- 1+ year in customer-facing roles
- Fluency in Cantonese and English
- Experience in fintech or banking preferred
- Ability to work flexible hours
- Understanding of data security procedures
Responsibilities
- Provide support via phone, chat, and email.
- Resolve customer inquiries with empathy.
- Meet performance KPIs.
- Demonstrate knowledge of products and processes.
- Maintain accurate records.
- Follow security and data privacy guidelines.
- Contribute to knowledge sharing and team improvement.
Must Have skills
Job Keywords
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