Customer Support Associate
SleekFlow
Posted
last month
South Jakarta, Indonesia
Remote
IDR 6M
Junior Level
Full Time
Sema Summary
As a Customer Support Associate, you will provide direct support to clients and resolve their issues. You will work closely with various teams to enhance customer experience and gather feedback for product improvements.
About Company
SleekFlow is a rapidly growing SaaS startup revolutionizing social commerce with an integrated Omnichannel Conversation Suite. The company supports clients worldwide and is backed by well-known investors.
Core Requirements
- Fluent in English
- Prior experience in SaaS
- Ability to learn quickly
- Strong communication skills
- Problem-solving skills
Responsibilities
- Complete comprehensive training for customer support.
- Handle inquiries via email, calls, and chat.
- Use product knowledge to resolve client issues.
- Communicate client feedback to relevant teams.
- Maintain relationships with customers.
- Document customer interactions for product improvements.
- Identify customer experience pain points.
Benifits
- Attractive compensation package
- Stock options
- Transport allowance
- Examination & education allowance
- Paid birthday leave
Must Have skills
Job Keywords
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