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Customer Support Associate
Amazon
Posted
last month

Pune, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Service Operations Management

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Sema Summary

As a Customer Support Associate at Amazon, you will deliver exceptional support to customers through various channels. The role requires effective communication and is centered around solving customer queries to enhance their experience.

About Company

Amazon is a global leader in e-commerce and cloud computing, committed to innovation and customer satisfaction. The company is characterized by its diverse workforce and a culture of inclusivity.

Core Requirements

Minimum age: 18 years
Right to work in India
Strong communication skills in English
Experience with computers
Availability for varying shifts

Responsibilities

Respond to customer inquiries via phone, chat, or email.
Problem-solve and address customer issues effectively.
Provide support for order questions and payment matters.
Communicate clearly and effectively with customers.
Utilize various tools to navigate and provide solutions.
Maintain a high level of customer satisfaction.
Participate in ongoing training and development.

Benifits

Medical insurance
Pension plan
Internet allowance
Lifestyle benefits
Expert training

Must Have skills

Excellent communication skillsCustomer service orientationProblem-solving abilitiesDetail-oriented mindsetAbility to work in a fast-paced environment

Job Keywords

Customer SupportCommunicationProblem SolvingTeamworkCustomer Satisfaction

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