Customer Support Associate
Tech Mahindra
Posted
2 days ago
Cyberjaya, Selangor
Onsite
MYR 3K
Junior Level
Full Time
Sema Summary
Tech Mahindra is seeking a Customer Support Associate with proficiency in Japanese. This role involves providing excellent customer service, addressing inquiries, and resolving issues effectively. The position is based in Cyberjaya, Selangor and is suited for candidates with junior-level experience in customer support. Strong communication skills and the ability to work on-site are required. This is a full-time role.
About Company
Tech Mahindra is a leading provider of IT service management and digital solutions, specializing in delivering innovative services to enhance customer experience.
Core Requirements
- Proficiency in Japanese
- Strong communication skills
- Experience in customer support
- Basic IT knowledge
- Ability to work on-site
Responsibilities
- Handle customer inquiries via phone and email
- Resolve customer issues in a timely manner
- Provide product and service information
- Assist in troubleshooting technical problems
- Document customer interactions accurately
- Collaborate with team members for support escalation
- Maintain knowledge of current products and services
Must Have skills
Nice To Have Skills
Job Keywords
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