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Customer Support Associate
eShipz
Posted
3 weeks ago

Bengaluru, Karnataka

Onsite

INR 30K

Intern Level

Full Time

Job Categories

Support Customer Service Helpdesk Operations

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Sema Summary

eShipz is seeking a Customer Support Associate in Bengaluru. The role is suitable for freshers looking to start their career in customer service and requires fluency in Hindi and English. Responsibilities include assisting customers, resolving inquiries, and providing support. The position is full-time and on-site, with 11 applicants already in consideration.

About Company

eShipz is a logistics company, dedicated to providing efficient and reliable shipping solutions.

Core Requirements

Fluency in Hindi and English
Good communication skills
Customer service orientation
Problem-solving skills
Basic technical knowledge

Responsibilities

Assist customers with inquiries
Resolve complaints effectively
Provide information about services
Support customers via phone and email
Document customer interactions
Collaborate with team members
Identify areas for service improvement

Must Have skills

CommunicationProblem-solvingCustomer serviceTechnical skillsTime management

Nice To Have Skills

MultilingualKnowledge of logisticsTeam collaborationAdaptabilityAttention to detail

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeTicketing SystemCommunication ToolsDatabase Management

Job Keywords

Customer SupportCustomer ServiceCommunication SkillsHindiEnglish

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