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Customer Support Associate
eShipz
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Intern Level

Full Time

Job Categories

Support Customer Service Communication Operations

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Sema Summary

As a Customer Support Associate at eShipz, you will assist customers with their inquiries in both Hindi and English. This full-time position is based in Bengaluru and is ideal for recent graduates or those looking for entry-level opportunities. You will be responsible for resolving customer issues and providing information about services. Strong communication skills in both languages are essential for this role.

About Company

eShipz is a logistics company that specializes in delivering innovative solutions for shipping and customer support. It focuses on providing excellence in service across various platforms.

Core Requirements

Good communication skills
Ability to work in a team
Customer service experience
Fluency in Hindi
Fluency in English

Responsibilities

Assist customers with their inquiries
Resolve customer issues in a timely manner
Provide information about different services
Maintain accurate records of customer interactions
Collaborate with team members to improve service quality
Follow up on customer feedback
Support customers via phone and email

Must Have skills

Communication skillsProblem-solvingTeamworkCustomer serviceFluency in Hindi

Nice To Have Skills

Fluency in EnglishTime managementAdaptability

Job Keywords

customer supportBengaluruHindiEnglishentry-level

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