Customer Support Analyst
AVEVA
Posted
last month
Hyderabad, Telangana, India
Remote
INR 45K
Mid Level
Full Time
Sema Summary
The Customer Support Analyst at AVEVA interacts with customers to resolve inquiries effectively. This role emphasizes technical support and operational efficiency within the Customer Support organization.
About Company
AVEVA is a global leader in industrial software, dedicated to driving responsible resource use through innovative solutions.
Core Requirements
- College degree
- 2-4 years experience
- Strong communication skills
- Experience with call tracking software
- Advanced MS Office skills
Responsibilities
- Receive and acknowledge inquiries
- Verify customer information
- Create support cases
- Handle service requests
- Forward technical inquiries
- Prepare reports
- Collaborate with teams
Benifits
- Gratuity
- Medical insurance
- Accidental insurance
- Childcare support
- Education assistance
Must Have skills
Job Keywords
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