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Customer Support Agent
Sozoroad
Posted
last month

Metro Manila

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Remote Consulting Technology

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Sema Summary

As a Customer Support Agent, you will assist customers by responding to inquiries and resolving issues. This remote role requires strong written communication and problem-solving skills.

About Company

Sozoroad is a consulting and technology partner that helps small and mid-sized businesses, nonprofits, and local governments drive growth and navigate change through innovation.

Core Requirements

Excellent written English skills
Strong typing speed
Proven experience in customer support
Familiarity with e-commerce platforms
Ability to follow policies and SOPs

Responsibilities

Handle customer inquiries via email and live chat.
Respond to inquiries with clarity and empathy.
Troubleshoot and resolve basic issues.
Maintain accurate documentation of interactions.
Manage multiple conversations while maintaining quality.
Follow client-specific SOPs and communication guidelines.
Collaborate with internal teams for timely resolution.

Benifits

Competitive Compensation
Opportunities for Growth
Structured Full-Time Role
Remote Work Benefits
Continuous Learning

Must Have skills

Written communicationProblem-solvingMultitaskingAttention to detailCustomer-first mindset

Job Keywords

Customer SupportRemote WorkE-commerceCommunicationProblem Solving

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