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Customer Support Agent
Semesteria
Posted
2 days ago

Thailand

Remote

THB 30K

Junior Level

Full Time

Job Categories

Support Customer Remote Service Communications

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Sema Summary

As a Customer Support Agent, you will assist customers with their inquiries, ensuring a high level of satisfaction. You will be responsible for addressing issues through various channels and delivering solutions promptly. The role is remote and suitable for individuals with a junior level of experience in customer service. Strong communication skills are essential, as you will need to engage with clients effectively. This position offers a competitive salary and the opportunity to grow in a supportive environment.

About Company

Semesteria is dedicated to providing exceptional customer services across various platforms. They focus on ensuring customer satisfaction while creating a positive experience.

Core Requirements

High school diploma or equivalent
Experience in customer service
Strong communication skills
Ability to work in a team
Problem-solving abilities

Responsibilities

Assist customers with inquiries
Respond to emails and chat requests
Resolve customer complaints effectively
Document customer interactions
Provide product information
Coordinate with other teams for issue resolution
Maintain customer satisfaction records

Must Have skills

Communication skillsProblem-solvingTime managementCustomer serviceTeamwork

Nice To Have Skills

Multilingual abilitiesTechnical support experienceAdaptabilityConflict resolutionSales skills

Tools Knowledge Requried

CRM softwareEmail platformsChat toolsTicket management systemsOffice software

Job Keywords

Customer supportClient relationsService agentRemote workSupport specialist

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