Customer Support Agent
Influx
Posted
last month
Indonesia
Remote
IDR 5M
Junior Level
Full Time
Sema Summary
Influx is seeking a self-driven customer support agent for e-commerce to assist customers across multiple channels. The role requires fluency in English and experience in customer service or e-commerce settings.
About Company
Influx provides on-demand customer service for brands around the world, ensuring high-quality coverage 24/7. They focus on optimizing customer support through a blend of human and AI agents.
Core Requirements
- Fluency in English
- 6 months experience in e-commerce
- Familiarity with CRM tools
- Strong communication skills
- Experience in a call center environment
Responsibilities
- Provide customer support via various channels
- Handle inquiries professionally
- Communicate effectively in English and Spanish
- Collaborate with internal teams
- Ensure high levels of customer satisfaction
- Resolve customer issues
- Manage multiple tasks efficiently
Benifits
- Career growth
- Inclusive culture
- Remote work
- Supportive team
Must Have skills
Job Keywords
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