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Customer Success Specialist
Sutherland
Posted
2 days ago

Taguig, National Capital Region

Onsite

PHP 40K

Junior Level

Full Time

Job Categories

Support Customer Sales Security Operations

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Sema Summary

The Customer Success Specialist at Sutherland is responsible for managing client relationships and ensuring satisfaction for cybersecurity solutions. The role requires a proactive approach in addressing customer needs and troubleshooting issues. Ideal for junior-level professionals, this position offers the chance to work in a dynamic environment focusing on client success. Applicants should be passionate about customer service and willing to learn in a fast-paced setting.

About Company

Sutherland is a global provider of business process and technology management services, helping clients enhance customer experiences and operational efficiency.

Core Requirements

Bachelor's degree or equivalent experience
Strong communication skills
Ability to work independently and in a team
Proficient with technology and customer relation tools
Problem-solving capabilities

Responsibilities

Manage client inquiries and provide solutions
Maintain ongoing communication with clients
Identify client needs and proactively address issues
Collaborate with teams to enhance customer satisfaction
Generate reports on customer interactions
Participate in training sessions for product knowledge
Suggest improvements to processes based on client feedback

Must Have skills

CommunicationCustomer ServiceProblem SolvingTechnology ProficiencyTeam Collaboration

Nice To Have Skills

Sales ExperienceProject ManagementData AnalysisTechnical WritingConflict Resolution

Tools Knowledge Requried

CRM SoftwareHelp Desk ToolsMicrosoft OfficeCommunication PlatformsData Analytics Tools

Job Keywords

Customer SuccessClient RelationsCybersecurityCommunication SkillsTechnical Support

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