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Customer Success Specialist
Tempur Singapore
Posted
2 days ago

Singapore

Remote

SGD 4K

Mid Level

Full Time

Job Categories

Customer Support Sales Management Service

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Sema Summary

As a Customer Success Specialist at Tempur Singapore, you will be responsible for ensuring customer satisfaction and success. You will engage with clients to understand their needs and provide tailored solutions. This role requires a mid-level experience in customer support or related areas, preferably in a hybrid working environment. The position offers opportunities to grow within the company and improve your skills in customer relationship management.

About Company

Tempur Singapore specializes in premium sleep products designed for comfort and support, committed to delivering exceptional customer service.

Core Requirements

Bachelor's degree
Experience in customer service
Strong communication skills
Problem-solving ability
Familiarity with CRM software

Responsibilities

Engage with customers to understand their needs
Provide support and solutions to client inquiries
Maintain ongoing customer relationships
Monitor customer satisfaction levels
Document customer interactions in CRM
Collaborate with sales and product teams
Develop strategies for customer retention

Must Have skills

CommunicationProblem-solvingCRM softwareCustomer engagementRelationship management

Nice To Have Skills

Sales skillsNegotiationData analysisProject managementPresentation skills

Tools Knowledge Requried

CRMMicrosoft OfficeEmailChat toolsProject management software

Job Keywords

customer successclient supportcommunicationrelationship managementCRM

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