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Customer Success Specialist
MathWorks
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 50K

Junior Level

Full Time

Job Categories

Support Customer Education Technology Consulting

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Sema Summary

As a Customer Success Specialist at MathWorks, you will focus on delivering exceptional support to educational customers. This hybrid role in Bengaluru requires strong communication skills and a customer-centric approach. You'll be responsible for addressing client inquiries and guiding them through product functionalities. Ideal candidates will have experience in customer service or education. The role is full-time, and you can expect a salary around INR 50,000 monthly.

About Company

MathWorks is a pioneering company specializing in software for engineers and scientists, known for MATLAB and Simulink. Their commitment to customer success drives their approach to innovation and education.

Core Requirements

Bachelor's degree
Customer support experience
Strong communication skills
Familiarity with educational technology
Problem-solving abilities

Responsibilities

Assist educational customers with inquiries.
Provide training and support for software products.
Resolve technical issues efficiently.
Maintain strong relationships with clients.
Gather feedback to improve services.
Work collaboratively with team members.
Document customer interactions and solutions.

Must Have skills

CommunicationCustomer SupportProblem SolvingTechnical AwarenessTeam Collaboration

Nice To Have Skills

Educational ToolsSales SkillsData AnalysisTime ManagementPresentation Skills

Tools Knowledge Requried

MATLABSimulinkCRM Software

Job Keywords

Customer SuccessTechnical SupportEducationMATLABClient Relations

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