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Customer Success Specialist
TP
Posted
last month

Penang, Malaysia

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

Customer Support Social Media Operations

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Sema Summary

This role requires a reliable customer-oriented individual to handle inquiries through digital platforms. Responsibilities include assisting with bookings and ensuring smooth communication between customers and the company.

About Company

TP is a leading outsourcing and offshoring consulting firm with a modern approach to digital business services. With over 10,000 employees, they aim to maintain leadership in a continuously evolving market.

Core Requirements

High school diploma or equivalent
Experience in customer service or administrative support
Strong verbal and written communication skills
Comfortable with online booking systems
Ability to multitask in a fast-paced environment

Responsibilities

Greet and assist customers virtually via chat and email.
Respond promptly to inquiries on online platforms.
Manage online booking systems and confirm reservations.
Provide accurate information about services and policies.
Handle complaints and escalate issues when necessary.
Maintain professional communication standards.
Keep digital records of customer interactions.

Benifits

Night Allowance
Health Benefits

Must Have skills

Customer ServiceCommunicationMultitaskingTechnology ProficiencyOrganization

Job Keywords

Customer SuccessNon-VoiceSupport SpecialistDigital CommunicationBooking Management

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