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Customer Success Specialist
Cisco
Posted
3 weeks ago

Mumbai Metropolitan Region

Onsite

INR 80K

Full Time

Job Categories

Customer Support Consulting Sales Experience

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Experience

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Sema Summary

Cisco is seeking a Customer Success Specialist in the Mumbai Metropolitan Region to enhance customer experience. The role involves engaging with clients to understand their needs and provide support. Candidates should possess strong communication and problem-solving skills. This full-time position offers a salary of approximately INR 80000 per month, reflecting the expertise needed for customer support. It's a great opportunity for individuals passionate about customer engagement.

About Company

Cisco is a global technology leader that connects the world through innovative technology and solutions, addressing customer challenges with expertise in networking and communications.

Core Requirements

Bachelor's degree in a related field
Strong communication skills
Ability to solve customer issues
Experience with customer service
Technical knowledge relevant to products

Responsibilities

Engage with customers to understand their needs
Provide solutions to customer issues
Ensure customer satisfaction and retention
Collaborate with sales and product teams
Educate customers about product features
Monitor customer usage and provide reports
Develop strategies to enhance customer experience

Must Have skills

CommunicationProblem-solvingTechnical knowledgeCustomer serviceRelationship building

Nice To Have Skills

Analytical skillsProject managementNetworking knowledgeSales techniquesCRM proficiency

Tools Knowledge Requried

CRMReporting toolsCommunication software

Job Keywords

Customer SuccessSupportCustomer EngagementTroubleshootingAccount Management

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