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Customer Success Specialist
PT Nusantara Sukses Teknologi
Posted
last month

Jakarta Metropolitan Area

Onsite

IDR 8M

Junior Level

Full Time

Job Categories

Customer Success IT Management Support

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Sema Summary

As a Customer Success Specialist, you will manage client relationships and ensure customer satisfaction. You will collaborate with internal teams to deliver excellent customer experiences.

About Company

PT Nusantara Sukses Teknologi is a dynamic Venture Builder and Digital Ecosystem Startup that excels in creating, nurturing, and scaling innovative startups across various high-impact sectors.

Core Requirements

Bachelor’s degree in any majors
Minimum 1 year of experience in customer success
Strong verbal and written communication skills
Analytical and process-oriented mindset
Experience in event planning

Responsibilities

Manage end-to-end relationships with assigned clients
Act as the primary point of contact for clients
Serve as a strategic advisor to clients
Review and optimize the customer journey
Collaborate with internal teams for project delivery
Prepare and maintain implementation documentation
Identify gaps and areas for improvement

Must Have skills

Verbal communicationWritten communicationProject managementAnalytical skillsTeam collaboration

Job Keywords

Customer SuccessClient ManagementProject ManagementCommunicationTeamwork

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