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Customer Success Specialist
Semesteria
Posted
2 weeks ago

Greater Kuala Lumpur

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Support Success Service Sales

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Sema Summary

The role of Customer Success Specialist involves managing reservations and ensuring customer satisfaction. The ideal candidate will be responsible for addressing customer inquiries and providing assistance in a fast-paced environment. They should have excellent communication skills in Korean and be able to work on-site in Greater Kuala Lumpur. This position is typically suited for junior level candidates looking to develop their careers in customer service. Opportunities for growth and development may be available within a supportive team.

About Company

Semesteria specializes in customer experience management, focusing on enhancing reservation services across various sectors.

Core Requirements

Proficiency in Korean
Strong communication skills
Customer service experience
Problem-solving abilities
Ability to work on-site

Responsibilities

Manage customer reservations
Respond to customer inquiries
Provide product information
Assist in the troubleshooting process
Ensure high levels of customer satisfaction
Work collaboratively with team members
Report issues to management

Must Have skills

CommunicationCustomer serviceKorean language

Nice To Have Skills

Problem solvingTeam collaboration

Job Keywords

Customer ServiceReservation ManagementKorean SpeakerClient SupportCommunication Skills

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