Customer Success Specialist
TP
Posted
last month
Georgetown, Penang, Malaysia
Onsite
MYR 3K
Junior Level
Full Time
Sema Summary
The Customer Success Specialist will assist customers with inquiries and ensure a high-quality interaction. This role emphasizes professionalism and effective communication to uphold the brand's reputation.
About Company
TP Group, previously known as Teleperformance, specializes in outsourcing and offshoring consulting, focusing on digital business services with a modern and empathetic approach.
Core Requirements
- Bachelor’s Degree or Diploma in any discipline
- B2 level English proficiency
- Minimum 6 months customer support experience
- Strong customer service orientation
- Ability to manage queries professionally
Responsibilities
- Assist customers with online orders
- Provide timely support via phone and email
- Process payments and confidential information accurately
- Support customers to maintain brand loyalty
- Identify and escalate priority issues
- Collaborate with team members to enhance service quality
- Keep knowledge and skills updated through training
Must Have skills
Job Keywords
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